Terms & Conditions
Important: Gorilla Help Ltd is not affiliated or associated with the Driver and Vehicle Licensing Agency (DVLA), the Driving Standards Agency (DSA), or any other official body or organisation. The checking service we provide may be obtained from DVLA at a lesser fee, or you can apply to the DVLA without a checking service.
1. Services available through the Website:
3. Your use of the Website:
a) To register on the Website and to order Services you must be over [eighteen] years of age. b) If you are under [eighteen] years of age please ask your parent or guardian to register. c) You must ensure that the details provided by you on registration or at any time are correct and complete. d) You must inform us immediately of any changes to the information that you provided when registering by updating your personal details in order that we can communicate with you effectively.
4. Password and security:
a) When you register to use the Website you may be asked to create a password. In order to prevent fraud, you must keep this password confidential and must not disclose it or share it with anyone. If you know or suspect that someone else knows your password you should notify us by contacting email@example.com immediately. b) If we have reason to believe that there is likely to be a breach of security or misuse of the Website, we may require you to change your password or we may suspend your account.
5. Services and our obligations:
a) We will assist you to apply for, update, replace or change a driving licence and its information online, securely and fast. We will process the forms and information, check them and deliver them to you in a form that you can to submit as your application to the DVLA, together with any applicable charge. b) In providing these Services we will charge a fee in addition to the official DVLA, details of which can be found in the table.
6. Exclusion and limitation of liability for Services:
7. Your right to cancel:
a) You have the right to cancel this Agreement at any time up to the end of thirty working days after the day on which we have received and accepted your application, subject to the following provisions. b) IMPORTANT – You do not have the right to cancel the Agreement if our provision of our Services, including checking, filling or posting your application, begins with your express agreement before the end of the thirty days cancellation period. By applying for the service you require on the Website you expressly agree that your right to cancel is restricted and not applicable once we have commenced performance of the services you have requested, and you acknowledge that these services may be provided immediately or very shortly after you order them on the Website c) To exercise your right of cancellation, you may give written notice to us by email, at our email address firstname.lastname@example.org.
8. Refund policy
a) Subject to your cancellation rights explained above you will not be entitled to any refund of monies paid to us in accordance with these Terms unless we have been unable to provide the Services to you, except where the fault does not lie with us or we are not given the opportunity to rectify the fault in order to subsequently provide the Services. b) In the event that a discretional refund is agreed by us this will be subject to an administrative fee of £20.00 (inclusive of our bank fees). c) Your statutory rights are unaffected.
9. Proper use of the Website:
You may not use the Website for any of the following purposes: a) Disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material or that encourages conduct that constitutes a criminal offence, or otherwise breaches any applicable laws, regulations or code of practice; b) interfering with any other person’s use or enjoyment of the Website; c) making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner. You will be responsible for our losses and costs resulting from your breach of this clause 8.
10. Intellectual Property:
The content of the Website is protected by copyright, trademarks, database right and other intellectual property rights.
11. Availability of the Website:
a) Although we aim to offer you the best website facility possible, we make no promise that the Website will meet your requirements. We cannot guarantee that its operation will be fault-free. b) Your access to the Website may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services; we will attempt to restore the Website as soon as we reasonably can.
12. Our right to suspend or cancel your registration:
13. Third party websites and our liability:
As a convenience to customers, the Website may include links to other websites and material which is beyond its control. We are not responsible for content on any website outside our Website. If we are informed of any inaccuracies in the material on the Website we will attempt to correct the inaccuracies as soon as we reasonably can.
14. Advertising and sponsorship:
The Website may contain advertising and sponsorship. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the Website complies with relevant laws and codes including your cancellation rights for your purchases of goods and services. We will not be responsible to you for any error or inaccuracy in advertising and sponsorship material.
15. Applicable law:
Card Transactions are processed by Stripe. Click here for more information on how you can recognise these on your statement. If you don’t recognise a transaction, then please contact the Gorilla Help Ltd Customer support team on: email@example.com